Healthcare insights

Insights from Sam

Professional perspectives on healthcare operations, patient services, bilingual communication, and the future of remote healthcare coordination — drawn from 12+ years of medical administrative and clinical experience.

AI ProductDeveloper Tools
2Articles
2Topics
12+Years experience
2Languages
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AI Product

When You Ship AI Products, Evals Are the Product

Model choice is a rounding error. The eval loop is the real differentiator.
Every AI product team debates model choice. Almost none can point to their eval set. That gap is the entire quality gap.
5 min read Read more →
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Developer Tools

Three Developer Experience Metrics That Actually Predict Retention

Time-to-first-value, weekly active adoption, and support-ticket velocity.
Star counts and MAU are vanity. If you ship developer tools, three metrics predict whether users stay: TTFV, WAA depth, and support ticket velocity.
4 min read Read more →

These insights reflect professional experience in healthcare administration, patient services, and bilingual communication. They are published as thought leadership for recruiters, hiring managers, and peers in the healthcare operations space.

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